Should you add additional employees to your customer service department? Change the marketing messages in the lobby? Provide staff training? These decisions directly affect the bottom line of your business and should not be ignored. Without the necessary tools to collect this intelligence, you could do just as well by throwing a dart at a board with answers.
LobbyCentral combines customer management with tracking to introduce organization, eliminate wasted productivity, and provide management with valuable decision-making data that assists with:
Strategic planning
Identifying issues with the service lobby
Reducing customer wait-time and increasing satisfaction
Staff resourcing
Results of a marketing campaign
Sales process
Solution Highlights
LobbyCentral NX is compromised of several key components that drive your service lobby.
License based on "per-location" not "per-user".
Outright software purchase. No lengthy contract commitments.
Yearly upgrades provided at no-cost with annual maintenance.
Service Center
Captures customer's name and service needs.
Sends a real-time audio and visual notification when a ticket has been created.
Displays waiting customers and employees that are helping customer.
Can schedule future visits as an appointment or reservation.
Captures customer wait-time and length of service by service location.
LobbyCentral Web Reporting and Dashboard
LobbyCentral Features
Walk-In Requests
Enter customer's name, account number and service request.
Select from a list of customizable service descriptions
Optionally specify the desired employee name
Captures date and time when the request was created, serviced, and completed
Continue a request service that had been closed.
Track cross-sell activity.
Employees are notified after a request is created
Pending request queue shows customers who are waiting for assistance
In-Service queues shows which employees are engaged with a customer
